Customer service representative Full Time

Who is Customer service representative?

A Customer Service Representative (CSR) is a person who helps customers when they have questions, problems, or need information about a company’s products or services.
For example, at Concentrix, a customer service representative may help people with questions about financial services.

What is this Job?

In this job, you will answer customer calls, help solve basic technical problems, update customer information, and explain available products or services. You will use a computer to find information and help customers get the support they need.

Responsibilities:

• Answer incoming customer calls.
• Help customers with questions about financial services.
• Follow the company’s instructions when handling customer requests.
• Help solve basic technical problems.
• Enter, update, and find customer information in computer systems.
• Explain available products and services to customers.
• Provide clear, helpful, and friendly customer support.

Requirements:

• At least 6 months of customer service experience.
• A high school diploma or GED.
• Good communication and listening skills.
• Ability to handle several tasks in a busy work environment.
• Basic computer knowledge and strong computer navigation skills.
• A quiet place to work from home.
• A desktop or laptop, smartphone, and high-speed internet connection.
• Availability to work the required schedule

Salary:

The advertised pay range is $15 to $17 per hour.Eligible employees may receive paid training, performance-based incentives, and benefits according to the employer’s terms.

How to Apply:

Interested applicants should visit Concentrix’s official https://jobs.concentrix.com/job/?id=US-req-7532b7ea7c439aaa&keyword=Remote careers website, review the full job requirements, and submit their application through the employer’s application system.

Apply only if you meet the eligibility requirements for this position.